Terms of sale
Last updated: 15 August 2026
These Terms of Sale govern all sales made by KneeFit Pro. Please read them carefully before placing an order.
Article 1 · Purpose and identification of the seller
These Terms of Sale govern all sales of physical products made by KneeFit Pro to its customers, whether individuals or professionals, in all countries served by KneeFit Pro.
KneeFit Pro is a trading brand operated by OPTITALENT, a simplified joint-stock company (SAS) under French law, whose full legal identity appears at the bottom of this page (hereinafter "KneeFit Pro" or "the Seller").
Any purchase implies full and complete acceptance of these Terms of Sale.
Article 2 · Products
The products offered for sale are those shown on the KneeFit Pro website at the time of the order. KneeFit Pro reserves the right to change its product range at any time.
Product photographs and descriptions are provided for information only and are not contractual.
Article 3 · Prices
Prices are shown in pounds sterling (£), all taxes included. Any customs duties and import taxes at destination remain payable by the customer for deliveries outside the European Union, unless otherwise stated at the time of the order.
KneeFit Pro reserves the right to change its prices at any time, it being understood that the applicable price is the one in force when the order is confirmed.
Article 4 · Orders
The order is confirmed once payment has been confirmed. A confirmation email is sent to the customer as soon as their order is confirmed.
KneeFit Pro reserves the right to cancel any order in the event of a dispute with the customer, an obvious pricing error or suspected fraud.
Article 5 · Payment
Payment is due immediately when the order is placed. KneeFit Pro accepts the payment methods available on its website (bank card, PayPal, Klarna, Apple Pay, etc.).
Transactions are secured by the payment providers integrated into the Shopify platform. KneeFit Pro does not store any bank details.
Any unpaid or fraudulent order may be subject to legal action.
Article 6 · Delivery
Orders are dispatched within 24 hours of payment confirmation. The estimated delivery time is then 3 to 5 working days.
Delivery is free on all orders.
The times indicated are estimates and are not guaranteed. In the event of a delay due to circumstances beyond KneeFit Pro's control (carrier, customs, bad weather, force majeure), KneeFit Pro cannot be held responsible. The customer nevertheless retains all the rights granted by the consumer law applicable in their country of residence.
For more details, see our Shipping Policy.
Article 7 · Right of withdrawal (individual customers residing in the European Union)
In accordance with European Directive 2011/83/EU and the applicable provisions of the French Consumer Code, any individual customer residing in the European Union has 14 days from receipt of their order to exercise their right of withdrawal, without justification or penalty.
To exercise this right, the customer must inform KneeFit Pro by email at kneefitpro.contact@gmail.com.
Return costs are paid exclusively by the customer, whatever the reason for the return, except in the case of a faulty product or an error on our part. The product must be returned within a maximum of 14 days after notification of withdrawal, in its original condition.
Article 8 · 60-day money-back guarantee
KneeFit Pro offers a 60-day money-back guarantee from receipt of the order. If the customer is not satisfied with their purchase, they have, within this period, a choice of two solutions:
Keep the product, 50% refunded
The customer keeps the product and is immediately refunded 50% of the price, with no parcel to send back. Depending on the bank, the refund usually appears within 48 hours.
Send the product back, 100% refunded
The customer sends the product back (return costs paid by the customer) and is refunded the full price within 5 working days of receipt and inspection of the product.
Common conditions: the product must be returned clean, in good condition and in its original packaging. Return costs are paid by the customer, except in the case of a faulty product or an error on our part. To arrange a return, the customer contacts KneeFit Pro at kneefitpro.contact@gmail.com, who will explain the procedure. For full details, see our Return and Refund Policy.
Article 9 · Legal guarantee of conformity and hidden defects
For customers residing in the European Union, and in accordance with Articles L217-3 et seq. of the French Consumer Code, KneeFit Pro is required to deliver a product that conforms to the contract and is liable for any lack of conformity existing at the time of delivery, for a period of 2 years from delivery of the goods.
The customer also benefits from the legal guarantee against hidden defects within the meaning of Articles 1641 et seq. of the French Civil Code.
To claim under either of these guarantees, the customer can contact KneeFit Pro at kneefitpro.contact@gmail.com with evidence of the defect (photos, videos, description).
Article 10 · Liability
Within the limits provided by law, KneeFit Pro cannot be held responsible for indirect damage resulting from the use of its products. KneeFit Pro's liability is limited to the amount of the order concerned.
This limitation does not apply to damage resulting from gross negligence or wilful misconduct, nor to cases where the law expressly prohibits it, in particular with regard to the consumer law applicable to consumers residing in the European Union.
Article 11 · Personal data protection
Personal data collected during the order is processed by the company operating KneeFit Pro, as data controller, for the purpose of fulfilling the order and in accordance with the General Data Protection Regulation (GDPR) for customers residing in the European Union.
The customer has the right to access, correct, delete, port and object to the processing of their data by contacting KneeFit Pro at contact@kneefitpro.com. For more information, see our Privacy Policy.
Article 12 · Customer service and consumer mediation
For any complaint, the customer is invited to contact our customer service first at contact@kneefitpro.comin order to find an amicable solution.
In accordance with Article 14 of Regulation (EU) No 524/2013, consumers residing in the European Union may also use the European online dispute resolution platform at the following address: https://ec.europa.eu/consumers/odr
Article 13 · Governing law and disputes
These Terms of Sale are governed by French law, without application of its conflict of laws rules.
In accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I), consumers residing in the European Union retain the benefit of the mandatory provisions of the law of their country of habitual residence, in particular with regard to consumer law.
In the event of a dispute, an amicable solution will be sought first. Failing an amicable resolution, the competent courts will be determined according to the rules applicable to the consumer in their country of habitual residence.
Contact
For any question about these Terms of Sale:
Our team is committed to replying within 24 hours.
SIREN 984 090 076