Terms of service

British brand60-day guaranteeFree delivery

Last updated: 15 August 2026

Welcome to KneeFit Pro. The terms "we", "us" and "our" refer to KneeFit Pro, a trading brand operated by OPTITALENT, SAS. KneeFit Pro operates this shop and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalised shopping experience (the "Services").

These Terms of Use, together with all related policies (the "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not agree to these Terms of Service or this Privacy Policy, you must not use or access our Services.

1. Access and account

By agreeing to these Terms of Service, you declare that you are at least the age of majority in your country of residence, and you consent to allowing any minor in your care to use the Services on devices you own, purchase or manage.

To use the Services, you may be asked to provide certain information, such as your email address and billing, payment and shipping information. You represent and warrant that all the information you provide is correct, up to date and complete.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to another person.

2. Our products

We have made every effort to provide an accurate representation of our products in our online shops. However, please note that the colours or appearance of products may differ from how they appear on your screen due to the type of device used and its settings and configuration.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product offered to any person, geographic region or jurisdiction, on a case-by-case basis.

3. Orders

When you place an order, you are making an offer to purchase. KneeFit Pro reserves the right to accept or decline your order for any reason, at its discretion. Your order is not accepted until KneeFit Pro has confirmed its acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as KneeFit Pro may not be able to accommodate cancellation requests once an order has been accepted. If we do not accept, change or cancel an order, we will try to let you know by contacting the email address or billing address provided at the time of the order.

Your purchases may only be returned or exchanged in accordance with our Return and Refund Policy.

You represent and warrant that your purchases are for your personal or household use and not for commercial resale or export.

4. Prices and billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect when the order is placed and will be shown in your order confirmation email. Unless otherwise stated, the prices displayed do not include specific taxes, shipping and handling costs, or customs and import duties applicable depending on the country of delivery.

From time to time, we may offer promotions on the Services that may affect prices and that are governed by separate terms and conditions. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion will prevail.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our shops. You represent and warrant that (i) the credit card information you provide is true, correct and complete, (ii) you are duly authorised to use that card for the purchase, (iii) the amounts charged will be honoured by your bank, and (iv) you will pay the amounts charged at the prices displayed, including shipping and handling costs and all applicable taxes.

5. Shipping and delivery

We are not responsible for shipping and delivery delays. All shipping times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs processing or events beyond our control. Once we transfer the products to the carrier, title and risk of loss pass to you, subject to the mandatory provisions of applicable consumer law.

For more details, see our Shipping Policy.

6. Intellectual property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof, are the property of OPTITALENT, its affiliates or its licensors and are protected by French, European and international patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material from the Services without our prior written consent.

The KneeFit Pro names, logos, product and service names, designs and slogans are trademarks of OPTITALENT or its licensors. You must not use them without prior written consent. All other names, logos and trademarks on the Services are the property of their respective owners.

7. Optional tools

You may be given access to customer tools offered by third parties as part of the Services, which we do not monitor and over which we have no control.

You acknowledge that we provide access to these tools "as is" and "as available" without any warranty. We disclaim all liability arising from your use of optional third-party tools. Any use of these tools is entirely at your own risk.

Any new feature offered in the future will also be considered part of the Services and subject to these Terms.

8. Third-party links

The Services may contain links to websites provided or operated by third parties. We are not responsible for the content or accuracy of these third-party sites. If you decide to access them, you do so at your own risk.

Please review the policies and practices of third parties carefully before entering into any transaction. Complaints or questions about third-party products and services should be directed to the third party concerned.

9. Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy.

10. Feedback

If you submit ideas, suggestions, feedback, reviews or other content (collectively "Feedback"), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, distribute and display this Feedback in any medium, for commercial or non-commercial purposes.

You represent and warrant that (i) you own all the necessary rights to the Feedback, (ii) you have disclosed any compensation or incentive received, and (iii) your Feedback complies with these Terms.

We have no obligation to keep your Feedback confidential, to pay any compensation or to respond to your Feedback. We reserve the right to monitor, edit or remove any Feedback deemed unlawful, offensive, defamatory, obscene or contrary to these Terms.

11. Errors, inaccuracies and omissions

Information on the Services may occasionally contain typographical errors, inaccuracies or omissions relating to descriptions, prices, promotions, shipping costs, delivery times or availability. We reserve the right to correct these errors, to change or update information or to cancel orders at any time without notice (including after your order has been submitted).

12. Prohibited uses

You may only access and use the Services for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for illegal or malicious purposes; (b) to violate any applicable regulation; (c) to infringe intellectual property rights; (d) to harass, abuse, threaten or harm others; (e) to transmit false or misleading information; (f) to send junk mail or spam; (g) to impersonate another person or entity; or (h) to engage in any conduct that restricts others' use of the Services.

You also agree not to (a) upload or transmit viruses or malicious code; (b) reproduce, duplicate, copy, sell or exploit any part of the Services; (c) collect or track the personal information of others; (d) spam, phish or scrape; (e) interfere with the security features of the Services.

We reserve the right to suspend, disable or terminate your account at any time, without notice, if you breach any part of these Terms.

13. Termination

We may terminate this agreement or your access to the Services at our sole discretion, at any time and without notice, and you will remain liable for all amounts due up to the date of termination.

The following sections will continue to apply after any termination: Intellectual property, Feedback, Termination, Disclaimer of warranties, Limitation of liability, Indemnification, Severability, Waiver, Assignment, Governing law, Privacy Policy.

14. Disclaimer of warranties

The information presented on the Services is made available for general information purposes. We do not guarantee the accuracy, completeness or usefulness of this information.

EXCEPT AS EXPRESSLY STATED BY OPTITALENT, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY WARRANTY OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

This clause is without prejudice to the mandatory legal guarantees you benefit from as a consumer in France and the European Union (legal guarantee of conformity within the meaning of Articles L217-3 et seq. of the French Consumer Code, guarantee against hidden defects within the meaning of Articles 1641 et seq. of the French Civil Code).

15. Limitation of liability

TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL OPTITALENT, ITS PARTNERS, EMPLOYEES, AFFILIATES, AGENTS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, SAVINGS, DATA OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT.

This limitation does not apply to damage resulting from gross negligence or wilful misconduct, nor where the law expressly prohibits it, in particular with regard to the consumer law applicable to consumers residing in the European Union.

16. Indemnification

You agree to indemnify, defend and hold harmless OPTITALENT and its affiliates, partners, officers, employees, agents, contractors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to a third party due to (1) your breach of these Terms, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

17. Severability

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision will nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable part will be deemed severed from these Terms, without affecting the validity of the other provisions.

18. Waiver and entire agreement

Our failure to exercise or enforce any right or provision of the Terms of Service does not constitute a waiver of that right.

These Terms of Service and any policy published by us on this site constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreement.

19. Assignment

You may not delegate, transfer or assign this Agreement or any of your rights or obligations without our prior written consent, and any such attempt will be void. We may transfer or assign these Terms and our rights and obligations without consent or notice.

20. Governing law

These Terms of Service are governed by French law, without application of its conflict of laws rules.

In accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I), consumers residing in the European Union retain the benefit of the mandatory provisions of the law of their country of habitual residence, in particular with regard to consumer law (right of withdrawal, legal guarantee of conformity, guarantee against hidden defects).

In the event of a dispute with a consumer residing in France or the European Union, an amicable solution will be sought first through direct contact with our customer service. In accordance with Article 14 of Regulation (EU) No 524/2013, consumers residing in the European Union may also use the European online dispute resolution platform at: https://ec.europa.eu/consumers/odr

Failing an amicable resolution, the competent courts will be determined according to the rules applicable to the consumer in their country of residence.

21. Headings

The headings used in this agreement are for convenience only and do not limit or affect these Terms.

22. Changes to the Terms of Service

You can view the most recent version of the Terms of Service on this page at any time.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting the changes on our website. It is your responsibility to check this page regularly. Continued use of the Services after any change is posted constitutes acceptance of those changes.

KneeFit Pro is a brand operated by OPTITALENT, SAS
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